Support

Cold Editor for iPad, iPhone and Mac

Write to info@coldeditor.com and you'll hear back from the people who make the app.

Reporting a problem

It helps to include:

• Which device you're on (iPad, iPhone or Mac, and the model) and its system version.
• What you were doing, and what happened instead.
• A bug report, if the app is still running.

To save a bug report: hold three fingers anywhere in the app for a moment, or open Preferences → Help → Save Bug Report. Add a note about what happened, then tap Share on the toast to send it. It holds the app's own log, a screenshot, and your project if you leave that switch on. You can look through it first, and nothing is sent until you send it.

Questions

Is Cold Editor on the App Store?

Not yet. It's being built and tested on real iPads, iPhones and Macs. This page and the app's privacy policy are here first.

What does it run on?

iPad and iPhone running iPadOS or iOS 26 or later, and Mac running macOS 26 or later. The iPhone layout stands tall in portrait, and every edit behaves the same everywhere.

What do the Smart tools need?

Nothing extra. Remove Silences, Detect Cuts, Slow Motion and Transcribe hear and see your clips on the device itself, on any iPad, iPhone or Mac that runs Cold Editor.

How much is it?

Cold Editor is free to download, and every edit is free. Export three films free; then buy Cold Editor once, with no subscription, to export without limit. At launch it's $39.99 / £39.99, the early-bird price, until 5 January.

Does it need an internet connection?

No. Editing, captions, the Smart tools' listening and seeing, tracking, stabilising and export all happen on the device, and nothing in the app goes online.

Where are my projects and exports?

On your device. Exports are in Files → On My iPad (or iPhone) → Cold Editor, alongside folders for your LUTs, fonts, titles and templates. Drop files into those folders and the app picks them up. Media on an external drive is edited where it lies and never copied in.

How do I move a project to another device?

Save the project as a file from the export sheet, with the media carried inside it, then AirDrop it. It opens exactly as you left it, with what the Smart tools heard and saw travelling with it.

Subscriptions and refunds

Purchases are handled by Apple. Manage or cancel a subscription in your Apple account settings, and ask Apple for refunds at reportaproblem.apple.com.

Privacy

Cold Editor collects nothing about you. The full privacy policy explains what stays on your device and the few things that can leave it, only when you choose.